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What are your Terms and Conditions?
- Can I see a complete listing of your terms and conditions?
- What if I have a specific question about the product I am interested in bidding on?
- I saw something on auction in the past, or I did not win the item I wanted-will it be posted again?
- Can I just call up and purchase the item I see on auction?
- Do products come with warranty?
- When does my warranty period start?
-
Payment/Checkout
Questions
- How long do I have to checkout and pay for my item after the auction ends?
- How do I complete checkout?
- What payment method do you accept?
- Can I pay with a check, money order or pick my item up at a store?
- Do you accept PayPal?
- I purchased multiple items; can I combine checkout and shipping?
- Can I ship my item to a different address then my credit card address?
- How do I know my payment has been received?
- The checkout link I received in my email does not appear to be working. What should I do?
-
Sales Tax Questions
- Do you charge sales tax, if so, in what states does it apply?
- I have a reseller/tax exemption certificate; do I have to pay sales tax?
- Why is tax charged for shipping and handling?
-
Shipping Questions
- What shipping method do you use?
- How much do I pay for shipping and handling?
- Does insurance cost extra?
- How long does it take to ship my item?
- How long will it take for my item to arrive?
- Do you ship to P.O. Boxes/APO/FPOs?
- Do you ship to Hawaii/Alaska?
- Do you ship to US Provinces?
- Do you ship Internationally?
- Are shipping charges negotiable?
- How do know my order has been shipped?
- How do I check the status of my order?
- Can I change my ship to address after I checked out?
- I have not received my order yet, who should I contact?
What
are your Terms and Conditions of Sale?
We reserve the right to change or discontinue any product, prices, or other
content listed on this site. We apologize for any inconvenience this might
cause. By bidding on / purchasing an item, you are noting your acceptance of the
following terms and conditions: Returns Policy Payment Information You will receive e-mail instructions withinone day of the end of the auction
with a link that will allow you to complete your transaction. Shipping Charges HAZARDOUS ITEMS: Hazardous or Toxic items such as paint, flares, fire extinguishers,
batteries, epoxies, compressed gas and some cleaners cannot be shipped to
international destinations. TRUCK FREIGHT: For heavy or oversized items, defined as anything over 150
lb or having a combined length and girth over 130 inches. These items are
not available for shipping outside the continental US. Sales Tax Order Processing Shipment Tracking Liability Limit Customer Service
All auction sales are subject to the same NO HASSLE GUARANTEE of all West
Marine products. If, for any reason, you are dissatisfied with any purchase,
for any reason, simply return it to us. We’ll repair or replace the
item, credit your account, or send you a prompt refund. West Marine is
not able to offer any warranty beyond what the manufacturer may offer.
Refurbished items carry a 90-day warranty. If an item is defective, we
will replace
it or refund your money at our discretion, within 90 days of receipt
of
the product.
CREDIT CARDS ONLY: Payment is acceptable via Visa/MasterCard,Discover,
American Express and the West Marine credit card. Sorry, we do not accept
PayPal, personal checks, money orders, or CODs.
Please be aware that after 7 days, your checkout link will automatically be
disabled, and your item possibly resold. If you are unable to complete this
transaction within the 7 day window, please contact customer service at auction@westmarine.com.
We ship items worldwide, provided they are not hazardous materials or forbidden
by law. All orders are shipped via Ground shipping within the 48 contiguous
States and only via Express shipping to Alaska and Hawaii. Express shipping
is optional to the 48 contiguous states. Shipping and handling charges vary
by product and are detailed in each listing's item description. Please refer
to individual listings to find applicable shipping and handling charges. At
time of checkout, you will be prompted to select desired shipping method -
Ground or Express Shipping. The appropriate charges will then be automatically
added to your order. We can combine shipping for multiple items. All items
will be shipped to winning bidders from our warehouse ONLY; we do not have
the ability to do customer pick-ups from any of our store locations. Seller
isresponsible for loss or damage that occurs during shipping, and any related
insurance cost is included in the shipping and handling charge.
Sales Tax is additional and is added to your order total during checkout.
Sales tax will be charged or West Marine will apply sales tax during checkout
for all sales. State and local taxes will be applied to the final purchase
price based on the delivery address. Note that taxes are based on order total,
including shipping charges. We are required by law to charge these taxes.
DO NOT BID IF YOU OBJECT TO PAYING SALES TAX.
Within a day of the auction closing, youwill receive an email from West
Marine which will provide a link for you to pay and provide your shipping
address. Once you have placed your order you willreceive a confirmation
of your order via email containing the product name and number, and total
cost. Orders will ship within four business days after youreceive an Order
Confirmation email.
Upon shipment, you will receive a ShippingConfirmation email, which will
include your Shipment Tracking Number. You can use this number to track
the status of your package online.
In no event shall West Marine, itssubsidiaries, affiliates, or suppliers
be liable for any special, direct, indirect, incidental or consequential
damages arising out of or in connectionwith the products or bids placed
on eBay, eBay's services of these terms and conditions (however arising,
including negligence), including lost profits,whether or not the possibility
of such damages was, or could have been, known. The liability of West Marine,
Inc., its subsidiaries, affiliates, andsuppliers, and the respective employees,
to you or any third parties in any circumstance is limited to the greater
of (a) the amount paid by you for theproduct purchased hereunder, and (b)
$100.
Please be sure to read the title and entire description carefully; most
of the time you can find the answer in the title or description.
Most questions can be answered immediately through our FAQ page.
If you still need to contact our customer service directly, please submit
your inquiry by using our Web Form .
We only respond to inquiries submitted through our web form .
Our customer service hours are 9 am - 6pm EST Monday through Friday. You
may expect to receive a response to your inquiry within 48 hours.
For international customer service inquiries please email: AuctionIntl@westmarine.com
or call the following toll free numbers:
Australia 1 800 143 404
Belgium 0800-7-4850
Bermuda 1-888 809 5323
Brazil 0 800 891 3707
Canada (English) 1 800 BOATING
Canada (French) [Quebec Only] 800-371-9173
Chile 1230 020 8778
France 0800 90 8430
Germany 0800 100 6696
Hong Kong 800 90 3436
Japan 0066 33 801108
Mexico 001 888 325 2523
Netherlands 0800 0224073
New Zealand 0800 445 635
Switzerland (French) 0800 89 1034
Switzerland (German) 0800 89 1035
United Kingdom 0800 895473
Please be sure to read the title and entire description carefully; most of the time you can find the answer in the title or description. You can also try copying the Model Number from the end of the auction ad, and paste it into the search box at
http://www.westmarine.com/ to see if the product exists on our website.
If you find that you still have a product question, please use the following
Web Form to contact us and one of our agents will do their best to answer
your question.
I saw something on auction in the past, or I did not win the item I wanted-will it be posted again?
Please visit the West Marine Store on eBay by clicking on the link below to search our current inventory. We add new merchandise every day. We do not have advanced notice of the specific items that will be posted from week to week. Click on the following link to visit our store
now: http://www.stores.ebay.com/westmarine/
Can I just call up and purchase the item I see on auction?
At this time we are unable to facilitate direct sales outside of our current auctions unless the Buy It Now option is available on the auction ad. Otherwise, the price is always determined by the winning bid.
What is a hazardous item?
Hazardous or toxic items such as paint, flares, fire extinguishers, batteries, epoxies, compressed gas and some cleaners cannot be shipped to international destinations.
Do products come with warranty?
For all ‘new’ items, if the manufacturer offers a warranty, then it is included with the item and will be listed in the posting.
If the manufacturer does not offer a warranty and you receive a defective product, please contact us immediately. ‘Refurbished’ items do not carry
manufacturer’s warranties, however, if you experience trouble with the item
in the first 90 days, please contact us and we will replace it with another
refurbished item if possible, repair it, if possible, or refund your money.
When does my warranty period start?
Warranty on your product begins on the date of purchase.
Payment/Checkout Questions
How long do I have to checkout and pay for my item after the auction ends?
You have seven (7) days to complete checkout after the end of auction.
Please be aware that after 7 days, your checkout link will automatically be
disabled, and your item possibly resold. If you are unable to complete this transaction within the 7 day window, please contact customer service through our Web Form.
How do I complete checkout? What
payment method do you accept? Can I pay with a check, money order or pick my item up at a store? Do
you accept Paypal? I
purchased multiple items; can I combine checkout and shipping? Can
I ship my item to a different address then my credit card address? How
do I know my payment has been received? The checkout link I received in my email does not appear to be working. What should I do?
Sales
Tax Questions I have a reseller/tax exemption certificate; do I have to pay sales tax? Why is tax charged for shipping and handling?
Shipping Questions How much do I pay for shipping and handling? Does
insurance cost extra? How
long does it take to ship my item? How
long will it take for my item to arrive? Please allow 2-8 business days
for transit time, depending on your ship-to location. We
do not ship on Saturday, Sunday, or Holidays. Do
you ship to P.O. Boxes/APO/FPOs? Yes, we can deliver to
Hawaii or Alaska. Yes,
we can ship to US Provinces. Do
you ship internationally? Are
shipping charges negotiable? How
do I know my order has been shipped? How
do I check the status of my order? Can
I change my ship to address after I checked out? I
have not received my order yet, who should I contact?
Return
Policy Questions My
product arrived but it does not work, who should I contact? My
product arrived damaged during shipping, who should I contact?
Customer
Service Questions Can
I contact someone on the phone?
Do you have Customer Service outside the United States? When
can I expect feedback to be left?
When you are the high bidder or
if you "buy it now" on an item, you will receive an email from West Marine
within 24 hours of the end of auction or Buy It Now confirmation with a
link to checkout. You must use this link that takes you to a West Marine
checkout page. You will receive an email from eBay alerting you that you
won, but you must only check out through West Marine. We only accept credit
cards through our West Marine site checkout, and no other forms of eBay
related payment.
Payment is acceptable via West
Marine Credit Card, Visa/MasterCard, Discover
and American Express credit cards. Sorry, we do not accept PayPal, personal
checks, money orders, or CODs.
At this time, West Marine will accept credit
card payments only through our online checkout - NO Exceptions.
Please be
aware that after 7 days, your checkout link will automatically be
disabled, and your item possibly re-sold. If you are unable to complete
this transaction within the 7-day window of the auction closing,
please
contact West Marine's customer service through our
Web Form.
We accept West Marine Credit Cards, VISA, MasterCard, American Express, and Discover.
Items are not available for pick up from any store or warehouse location,
all items must be shipped to the winning bidder.
Sorry, we do not accept PayPal.
West Marine will combine your orders. For more information on
how to combine orders, please click on the link below. http://www.westmarine.com/images/ebay/auction_checkout.htm.
Yes, just enter the address in the ship to section of the checkout
screen.
A successful checkout screen will be displayed upon completion
of checkout on our secure site.
If your link does not work directly from your email, try cutting
and pasting the link into your browser's address bar. If you
still have trouble accessing the checkout page, please contact
us through our
Web Form. Include the text of the error you are getting or a description of what is wrong.
Do you charge sales tax, if so, in what states does it apply?
Yes, all companies are required by state and local tax authorities
to pay sales tax on all items that are sold in or shipped to a
location within a state that has a physical presence. Since West
Marine has more than 250 stores across the United States, we are
required to charge state sales tax on all purchases made in states
in which we have stores or warehouses.
State and local taxes will be applied to the final purchase price based on the
delivery address.
Yes, you will have to pay tax. We do not accept
reseller or tax exemption certificates for our auctions sold on eBay.
Most states treat shipping and handling as a
value-added service that is considered taxable. The combined cost of shipping
and handling is utilized to assess amount of sales tax to be
charged.
What shipping method do you use?
All orders are shipped via Federal Express Ground
service.
Shipping and handling charges vary by product
and are estimated in each listing's item description. Please refer
to individual listings to find applicable estimated shipping and
handling charges. Exact shipping charges will be calculated at
the close of auction, based on your shipping location and may
vary slightly
from the estimated charge listed on the auction ad.
All shipments are insured for damage and the
insurance costs are included in the shipping and handling charges.
Orders will ship within four business days after
you receive an Order Confirmation email.
No, we can not deliver to PO Boxes, but
we can deliver to APO/FPO addresses.
Yes, we can ship internationally.
However, hazardous or toxic items such as paint, flares, fire
extinguishers, batteries, epoxies, compressed gas and some cleaners cannot
be shipped to international destinations. Heavy or oversized items,
defined as anything over 150 lb or having a combined length and girth
over
130 inches, are not available for shipping outside the continental US.
No, shipping charges is not negotiable. Our
shipping and handling charges is calculated at the time of checkout and
dependent upon the packed dimension and weight of your product. Insurance coverage for any damage that may occur
during transit is included.
Upon shipment, you will receive a Shipping
Confirmation email, which will include your Shipment Tracking Number.
You can use this
number to track the status of your package online.
Upon shipment, you will receive a Shipping
Confirmation email, which will include your Shipment Tracking Number. You
can use this number to track the status of your package online at
www.fedex.com. Please wait 24 hours from
the time you receive your shipping confirmation email for updated
tracking information.
For your security, once you check out you cannot
change your shipping address.
If your order has not arrived after 2 weeks of payment, please use the following
Web
Form to contact us, please include the eBay item ID and
order number and one of our agents will help you within 72 hours.
What is the West Marine Guarantee?
If, for any reason, you are dissatisfied with any purchase, for any reason, simply
return it to us. We’ll repair or replace the item, credit your account, or send you a prompt refund.
What is the return and exchange policy?
By definition, all auction sales
are final, please carefully read the item descriptions and ask us any
questions BEFORE placing your bid. If your item arrives damaged or otherwise does not match
expectations based on the auction ad, please contact us and we will work with you to correct the situation.
Please use our
Web Form
and include your email address, eBay Listing Number and/or order number,
and a brief description of the damage/problem in your inquiry so one of
our agents can promptly research your request within 72 hours.
Please use our
Web Form and include your email address, eBay Listing Number and/or
order number, and a brief description of the damage/problem in your
inquiry so one of our agents can promptly research your request within
72 hours.
I am unable to find answers to my
questions, who should I contact?
- We have designed
our listings so a majority of your inquiries can be answered immediately
- If you still need
to contact our customer service directly, please submit your inquiry
by using our
Web
Form
- We only respond to inquiries
submitted through our web form
- Our customer service hours are 9 am - 6 pm EST Monday through Friday.
You may expect to receive a response to your inquiry within 48 hours
No, in order to offer you the best pricing available,
at this time we are unable to facilitate a direct service call center.
All correspondence is conducted via email through our
Web
Form.
For international customer service inquiries,
please email us at AuctionIntl@westmarine.com or call the following
toll free numbers:
Australia 1 800 143 404
Belgium 0800-7-4850
Bermuda 1-888 809 5323
Brazil 0 800 891 3707
Canada (English) 1 800 BOATING
Canada (French) [Quebec Only] 800-371-9173
Chile 1230 020 8778
France 0800 90 8430
Germany 0800 100 6696
Hong Kong 800 90 3436
Japan 0066 33 801108
Mexico 001 888 325 2523
Netherlands 0800 0224073
New Zealand 0800 445 635
Switzerland (French) 0800 89 1034
Switzerland (German) 0800 89 1035
United Kingdom 0800 895473
We will submit feedback on winning bidders after
completion of a successful checkout.